24-hour support

We have experienced service technicians ready to respond to your call 24/7, 365 days a year.

Our service office is always ready to assist you. With our on-duty staff arrangements, we have more than 10 service technicians on our regular duty roster and at least two employees at the office during ordinary working hours. If the task cannot be handled via telephone, our diligent technicians will quickly respond and resolve the problem.


Ordinary working hours:

Monday-Thursday: 07.00 AM - 15.45 PM

Friday: 07.00 AM - 12.20 PM

Central European Time Zone (UTC+01:00)

If you need service outside ordinary working hours, we can offer you our Hotline agreement which applies 24/7 - 365 days a year.

Read more about our Hotline Agreement here.

Contact information

Kent Thomassen

Kent Ruseng Thomassen

Service Support Manager

Contact information:

Mobile: 22 65 02 06
E-mail: krt@bila.dk
Download: Business card